Wednesday, June 23, 2010
Dial #1 for No Responsibility, Dial #2 for Couldn't Give A Shit
It's wrong to yell at call centre operators. It's wrong, it's not their fault and they are only doing their job. Yawn. They are just a front for the evilness of (insert telco/insurance company name here) that hide behind them with their no care policies and piss of disclosure statements. If more people scream down the phone (sorry 24 year old Customer Care operator) at these companies the more they might sit up and take notice. Why is it that your customer care operator can care until his nose bleeds but he can't ACTUALLY help you? "I'm not authorised to that ma'am but if you call back tomorrow...". Why pick up the goddamn phone if you can't actually do anything, and why get paid for it? Like yelling at the television every time an overpaid 'hero' gets away with another criminal act sprouting they made an 'error of judgement' (which to me would be making a wrong turn into a dead end street, not assaulting someone), somehow it just feels right. So the next time someone gives you the 'sorry the accountability department have gone for the day' keep them on the phone and see if you can get them to actually DO something for you. Remember, nice people are poor people...oops did I say that out loud? Sorry, error of judgement.