Tuesday, September 22, 2009
Is there anybody out there?
What is wrong with people? Will the person who invented voice recognition for call centre routing please stand up so I can smack you on the legs with a four by two with a rusty nail sticking out of it. "I'm sorry, I didn't recognise your address, please state your street name again". Of course you don't recognise it you useless piece of shit you are not a person. This basically was the format of the conversation with myself and an telephone avatar today. Has service so obviously disappeared to the point that we no longer want to speak to our customers? No they only want things and they just take staff away from their work. "Did you say your name was Porno Driver, press one if this is correct?" And the worst part is knowing that by hanging up on them, you can't even ruin their day and how do you complain about someone who doesn't exist. Come to think of it, you can't complain to people who aren't actually there. Now I'm scaring myself.